Home/Shipping & Returns
How we deliver, how long it takes, and how returns work at Lauchey.
We ship throughout the 50 United States. Shipments originate from our facility at 1801 E Holt Blvd #1194, Ontario, CA 91761. We currently do not ship to P.O. boxes, APO/FPO addresses, or addresses outside the United States unless arranged in advance through our wholesale team.
| Method | Typical Delivery | Best For |
|---|---|---|
| Standard Ground | 3–7 business days after dispatch | Small parcels and single orders |
| Expedited | 2–3 business days after dispatch | Time-sensitive orders |
| LTL Freight | 7–14 business days | Outdoor furniture and bulk pallets |
| Ocean / Full Container | Arranged per project | Wholesale container programs |
Delivery estimates begin once an order leaves our facility. In-stock orders generally dispatch within 2–4 business days of order confirmation.
Shipping is calculated at checkout based on weight, dimensions and destination. Wholesale orders over $1,000 qualify for free standard freight within the continental US. LTL and special freight quotes are provided with your order confirmation.
A tracking number is emailed once your order ships. Allow up to 24 hours after dispatch for carrier tracking to update. If your tracking has not updated within 5 business days, contact us at LAUCHEYINTERTRADELTD@outlook.com or call 951-817-7452.
Please inspect your delivery promptly. If any item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number, photos of the issue and the packaging. We will arrange a replacement or refund, and where applicable coordinate a carrier inspection.
We accept returns of unused, undamaged items in original packaging within 30 days of delivery. To start a return, email us with your order number. Return shipping costs are the buyer’s responsibility unless the return is due to our error or a defective product. Refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.
Wholesale orders are subject to the agreed purchase order and our standard trade terms, including minimum order quantities, payment terms, case packing standards and commercial documentation. Contact our team for a wholesale account and current terms.
For international wholesale and freight programs, we provide commercial invoices, packing lists, and applicable product compliance documentation to support smooth customs clearance. Please allow additional lead time for export documentation requests.
Questions about this policy? Email LAUCHEYINTERTRADELTD@outlook.com or call 951-817-7452, Monday–Friday, 9:00 am – 5:00 pm PT.